Grievance Redressal Policy

1. Objective

Mini Pocket (operated by LYSA MICRO BENEFIT FOUNDATION) is committed to providing excellent customer service and ensuring that all customer grievances are addressed promptly, fairly, and effectively. This policy establishes a structured process for redressal of customer complaints.

2. How to Register a Complaint

You can reach us through any of the following channels:

• Email: grievance@minipocket.in
• Phone: +91-9319599400
• Address: 1st Floor, Enkay Tower, Plot No. B&B1, Vanijya Kunj, Udyog Vihar, Phase-5, Industrial Complex Dundahera, Gurgaon Haryana, India, 122016
• Working Hours: Mon – Sat, 10:00 AM to 6:30 PM

3. Grievance Redressal Officer

In accordance with applicable regulations, we have appointed a Grievance Redressal Officer (GRO) to handle escalated complaints:

4. Turnaround Time

• Acknowledgement of complaint: Within 24 hours of receipt
• Resolution of complaint: Within 7 working days
• Complex or investigation-requiring complaints: Within 30 days

5. Escalation Process

If you are not satisfied with the resolution provided at Level 1, you may escalate your complaint to the Grievance Redressal Officer within 15 days of receiving the response. If still unresolved, you may approach the relevant regulatory authorities.

6. Fair Treatment

We are committed to treating all customers fairly, without discrimination. All complaints will be handled with confidentiality and in accordance with applicable laws and regulations.

7. Legal Entity Details

Legal Name: LYSA MICRO BENEFIT FOUNDATION
Registration Number: 06AAECL1985C1ZN
Constitution: Private Limited Company
Address: 1st Floor, Enkay Tower, Plot No. B&B1, Vanijya Kunj, Udyog Vihar, Phase-5, Industrial Complex Dundahera, Gurgaon Haryana, India, 122016